Integrated Service - Administration Support Officer

Are you a skilled administrator with experience working in dynamic and fast-paced environments?

Be part of a positive and collaborative multi-disciplinary Case Management team, with access to ongoing learning and development opportunities.

Full-Time salary $60,000 - $62,000 plus superannuation.

About The GEO Group Australia

We are the country's leading provider of outsourced correctional services, operating in NSW and VIC. GEO aims to deliver better corrections and create safer communities. We focus on providing a continuum of care and integration of services to make a real difference in the lives of people we work with. Our company is defined by us always acting with Integrity, showing everyone Respect without fail, being Accountable at all times, always being Agile and continuously looking for opportunities to be Innovative. For more information about our organisation visit our website www.geogroup.com.au

To view our videos, including the type of individuals we seek to join our business, click here.

About Ravenhall Correctional Centre

Ravenhall is Victoria’s largest, medium security prison for adult sentenced and unsentenced males. Its contemporary campus-style design provides a safe and humane environment that enables and nurtures GEOs Continuum of Care operating philosophy.

Ravenhall also has a dedicated Forensic Mental Health Unit, a specialised Closed Supervision Unit for prisoners with significant challenging behaviours, and a small Mission Based Unit for prisoners who have never been in custody before.  In recognition of the importance of Continuum of Care, Ravenhall extends its presence into the community by providing ex-prisoners with access to post-release support at GEO’s Community Reintegration Centre.

With key focus on young adult offenders, Aboriginal and those with complex and mental health needs, prisoners at Ravenhall have significant opportunities to engage in work, education, programs and services, through an evidence based approach to reduce re-offending.

Ravenhall’s unprecedented emphasis on offender rehabilitation and reintegration is evidenced through collaborative and integrated relationships with key Alliance service partners including Forensicare, Correct Care Australia, YMCA, Honeywell and Bendigo Kangan Institute of Tafe.

To learn more about Ravenhall Correctional Centre, click here.

About the Opportunity

The Integrated Service Support Officer works closely with the Case Management Coordinators, custodial operations, Rehabilitation and Reintegration Services and Alliance Partners to support delivery of case management services within Ravenhall’s communities in line with Ravenhall’s Continuum of Care and Integrated Case Management models.  

This role performs a variety of administrative and clerical tasks to support case management activity within Ravenhall’s Communities and Specialist Units.  Reporting to the Case Management Coordinators they have a sound understanding of Ravenhall’s ethos and model and utilise their specialist administration skills to support case management activity at the Centre including coordination and scheduling of Case Management review committees (CMRC), minuting meetings, data entry, file management and other administrative tasks as required. 

The Integrated Service Support Officer will:

• Participate as a member of the operations Case Management team working collaboratively with all staff and providing administrative support as required.
• Provide administrative support to the Case Management Coordinators including minute taking, room bookings, scheduling and other needs as required.
• Conduct regular file audits of Individual Management Files including filing of relevant documents.
• Assist with scheduling, preparation, minuting and documentation of Case Management Review Committee Meetings (including Induction, Review, Pre-Release, Parole and other CMRCs as required).   
• Provide administrative assistance to support case management delivery including printing resources and materials.
• Assist with the collation and dissemination of case management and other information to the community staff as required.
• Provide other administrative support functions as determined by the Case Management Coordinators.

Your Skills & Experience

To be successful in the role of Integrated Service Support Officer you will have:

• High level competence in the use of computer systems, scheduling and timetabling, Microsoft and other applications, and an ability to learn new systems efficiently and effectively.
• Previous experience in administrative roles and/or office management and support.
• Demonstrated high-level organisational and time management skills, verbal and written communication, including an ability to effectively minute meetings and prepare reports.
• Clear and evident professional boundaries with a commitment to maintaining the confidentiality of prisoner information.
• Ability to work and provide administrative support within a multidisciplinary environment.
• Demonstrated attention to detail and self-discipline leading to accurate data entry into information management systems.

 For more information about this position, please click here to download the position description. 

About the Benefits

Joining GEO is your chance to make a real and lasting difference in the lives of prisoners, their families and the community. Benefits of working for GEO, include but are not limited to:

Benefits of working for GEO, include but are not limited to:

• Role diversity and internal career progression opportunities
• Ongoing professional development opportunities (including further education sponsorship)
• Flexible working arrangements
• Competitive salary and rewards scheme
• Free parking
• Employee Assistance Program
• Staff gym
• Subsidised meals
• Fitness Passport (There's no substitute for good health! You and your immediate family can gain unlimited access to more than hundreds of gyms, pools & leisure centres as often as they like under one membership!)
• REACH Program
• VCEA (Victorian Correctional Employees Association)
• Many other employee (and family) benefits

How to Apply

To initiate the application process, click on the "Apply" button and proceed through the application questionnaire located beneath the job advertisement.

The application process has several stages, and should your application advance, you will be expected to engage in the following steps:

• In-Person (preferred) or Virtual Interview Attendance.
• Reference checks will be conducted following the interview.
• National Police Certificate Authority Clearance 
• Pre-Employment Medical and Fitness Assessment, which will be covered by our organisation. The evaluation will likely include various aspects, including assessed lifting capacity, aerobic fitness, lung function, grip strength, upper body strength, lower body strength, and core strength.

Important: Please note that Pre-Employment clearance can take up to approximately 6-8 weeks. 

Subsidised meals

Please note: As a correctional environment is considered an essential service, this role is an onsite role and has limited capacity for work form home arrangements attributable to the tasks and nature of the position. Applicants must have availability to work full time Monday to Friday. Working hours for this role are generally 8am to 4pm.

To be considered for this role, applicants must submit a cover letter and a current resume.

For any enquiries, or to discuss the position in more detail please contact Recruitment at ravenhallcareers@geogroup.com.au   

This is a rare opportunity to join an organisation that is growing and dedicated to improving our communities. Don't wait - Apply Now!

 Aboriginal and Torres Strait Islander applicants are highly encouraged to apply

Applications close at 11:59pm, Sunday 03 November 2024

We are always looking for people to join our company who share the values that we stand for:  

INTEGRITY          RESPECT         ACCOUNTABLE       AGILE         INNOVATIVE